Welcome to A Great Coffee Shop! We’re dedicated to bringing you sustainably sourced, flavor-packed coffees with a seamless delivery experience. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us.

Product Questions

What types of coffee products do you offer?
We offer a wide range of coffee products, including classic capsules, flavoured capsules, decaf coffee, coffee tins, and coffee gifts. Our menu also features accessories and apparel, all designed to enhance your coffee experience. Each product is sustainably sourced and packed with rich flavors to suit every palate.
Are your coffee products ethically sourced?
Yes! We are committed to ethical farming practices and sustainable sourcing. Our coffees are carefully selected to support conscious consumption, ensuring that every purchase helps farmers and protects the planet. We use plastic-free packaging to minimize environmental impact.
Do you have decaffeinated options?
Absolutely! We offer decaf coffee options for those who prefer to enjoy great taste without the caffeine. Check out our “DECAF COFFEE” section in the menu for available products.

Shipping and Delivery

Where do you ship to?
We ship worldwide to bring our coffee revolution to your doorstep! However, we currently cannot deliver to Asia and select remote areas due to logistical constraints. If you’re unsure about your location, feel free to email us for clarification.
What are your shipping options and costs?
We offer two shipping options to meet your needs:
  • Standard Shipping – $12.95: Expedited via trusted carriers like DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after dispatch. Perfect for when you need your coffee sooner.
  • Free Shipping: Available for orders over $50, shipped via EMS. Orders are processed in 1-2 business days and delivered within 15-25 days after dispatch. This eco-conscious option helps you save while stocking up on favorites.
How long does order processing take?
All orders require 1-2 business days for processing before shipment. During peak seasons, additional time may be needed. We appreciate your patience as we ensure your coffee is carefully prepared.
Can I track my order?
Yes! We provide transparent tracking. Once your order ships, you’ll receive tracking information via email to follow your coffee’s journey right to your doorstep.

Returns and Exchanges

What is your return policy?
If you’re not completely satisfied with your purchase, we accept returns within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the process to ensure a smooth experience.
Are there any conditions for returns?
Returns must be initiated within 15 days of delivery, and items should be in original condition. We may require proof of purchase. For details, please reach out to our support team.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments. All transactions are processed with encryption to protect your information.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience. It’s optional but recommended for coffee enthusiasts!
Is my payment information secure?
Absolutely. We use industry-standard security measures to safeguard your payment details. Your privacy is important to us, and we never share your information with third parties.

General Inquiries

How can I contact customer support?
For any questions or assistance, email us at [email protected]. Our team is here to help with delivery issues, product inquiries, or general feedback. We aim to respond within 24 hours.
What is your company address?
Our physical address is 405 Andy Street, Rapid City, US 57701. While we don’t have a public storefront, you can reach us online for all your coffee needs.
Do you offer subscriptions or recurring orders?
Currently, we don’t have a subscription service, but we’re working on it! In the meantime, you can place orders as needed and take advantage of our free shipping on orders over $50 to stock up regularly.

Still have questions? We’d love to hear from you! Email us at [email protected] for personalized support. Thank you for choosing A Great Coffee Shop—where every cup supports a better world.

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