Privacy Policy

At A Great Coffee Shop (purecoffeeonline.com), we believe that protecting your privacy is as important as crafting our premium, sustainably sourced coffees. Just as we carefully select our coffee beans, we are committed to handling your personal information with the utmost care and respect.

1. Information We Collect

To provide you with our exceptional coffee experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit/debit card details (processed securely through our payment partners) or PayPal account information
• Order History: Your purchases of our Classic Capsules, Flavoured Capsules, DECAF COFFEE, COFFEE TINS, and other products
• Website Usage Data: Information about how you navigate our site, including pages visited and products viewed
• Communication Records: Correspondence with our customer support team

2. How We Use Your Information

We use your information to enhance your coffee journey with us:

• Process your orders for coffee, accessories, and apparel
• Provide secure payment processing through our trusted partners
• Ship your purchases to your designated address (excluding Asia and select remote areas)
• Send order confirmations and tracking information
• Improve our website and product offerings based on customer preferences
• Communicate about promotions, new products like our COFFEE GIFTS or limited edition items
• Provide customer support through [email protected]

3. Data Sharing and Disclosure

We value your trust and are transparent about how we share your information:

• Payment Processors: We share necessary payment information with our secure payment partners (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Partners: We provide shipping addresses to our logistics partners to deliver your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners

We never sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures to protect your information:

• Industry-standard SSL encryption for all data transmissions
• Secure storage of personal information on protected servers
• Regular security assessments and updates to our systems
• Limited access to personal information to authorized personnel only
• Data retention only for as long as necessary to fulfill the purposes outlined in this policy

5. Your Rights and Choices

You have control over your personal information:

• Access: You can review and update your account information at any time
• Correction: You may correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-out: You may unsubscribe from marketing communications at any time
• Account Closure: You may close your account by contacting us

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Preference Cookies: Remember your language and currency preferences
• Analytical Cookies: Help us understand how customers use our site to improve our offerings
• Marketing Cookies: Allow us to show you relevant products based on your interests

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting A Great Coffee Shop with your coffee needs and your personal information. We’re committed to protecting both with the same dedication we bring to sourcing our exceptional coffees.