At A Great Coffee Shop, we’re committed to ensuring your complete satisfaction with our premium coffee products and accessories. Just as we carefully select and craft our coffees, we want every aspect of your experience with us to be exceptional.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Most products are eligible for return, with some exceptions for hygiene and safety reasons.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for eligible items.

Eligibility Requirements

To be eligible for a return or exchange, your item must be:

  • In its original packaging
  • Unopened and unused
  • In the same condition as when you received it
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to hygiene and safety considerations, the following items cannot be returned or exchanged:

  • Opened coffee products (Classic Capsules, Flavoured Capsules, DECAF COFFEE, COFFEE TINS)
  • COFFEE GIFTS that have been opened or partially used
  • Any food or beverage items with broken seals

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of delivery with your return/exchange request
  2. Provide Information: Include your order number, the items you wish to return/exchange, and the reason
  3. Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions
  4. Ship Items: Package your items securely and ship to the address provided (return shipping costs are the customer’s responsibility)
  5. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days

Return Request Template

Use this template when emailing us your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear A Great Coffee Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items and quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific item]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Refund Information

Once your return is approved and processed:

  • Refund Timeframe: Refunds will be processed within 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: For exchanges, we’ll cover the shipping costs to send your replacement items

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us immediately at [email protected] with photos of the damaged/incorrect items and your order number. We’ll arrange for a replacement at no additional cost to you.

Need Help?

Our customer support team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: 405 Andy Street, Rapid City, US 57701

We typically respond within 1-2 business days.

Thank you for choosing A Great Coffee Shop. We appreciate your business and are committed to ensuring your complete satisfaction with our premium coffee products and accessories.