Shipping Policy

Welcome to A Great Coffee Shop, where we’re dedicated to delivering exceptional coffee experiences from our roastery to your home. We understand that the journey of our premium products matters as much as their exquisite taste, which is why we’ve crafted transparent shipping and returns policies to ensure your complete satisfaction.

Shipping Information

Order Processing

We take great care in preparing your coffee selections. All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may occasionally take slightly longer.

Shipping Methods & Timeframes

We offer two reliable shipping options to accommodate your needs:

Returns & Exchanges Policy

Your satisfaction is our priority. While we meticulously source and craft our products, we understand that sometimes returns or exchanges are necessary.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the delivery date for eligible items.

Eligibility Requirements

To qualify for a return or exchange, your item must meet these conditions:

• In original packaging with all seals intact
• Unopened and completely unused
• In the same pristine condition as when received
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on the following products once opened:

• Opened coffee products (Classic Capsules, Flavoured Capsules, DECAF COFFEE, COFFEE TINS)
• COFFEE GIFTS that have been opened or partially used
• Any food or beverage items with broken seals
• Apparel and accessories that show signs of wear or have been used

Return & Exchange Process

1 Contact Us: Email us at [email protected] within 15 days of delivery with your return/exchange request.

2 Provide Information: Include your order number, items to return/exchange, and reason for the request.

3 Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.

4 Ship Items: Package your items securely and ship to the address provided. Return shipping costs are the customer’s responsibility.

5 Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days.

Refund Information

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us immediately at [email protected] with photos of the damaged/incorrect items and your order number. We’ll arrange for a replacement at no additional cost to you.

Thank you for choosing A Great Coffee Shop. We appreciate your business and are committed to ensuring your complete satisfaction with our premium coffee products and accessories.